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Can I bring additional friends or family members? Hideaway at Royalton Blue Waters is an adults-only property; anyone 18 and older is welcome to attend the program. The rooms contracted for the MacArthur incentive allow a maximum of two guests (18+) per room. The resort does not allow additional guests to share your room. Although Hideaway at Royalton Blue Waters is an adults-only property (18+), they have a sister property next door that is family-friendly: Royalton Blue Waters. If you are interested in bringing children on this trip, you would need to stay at Royalton Blue Waters, and you would not have access to any of the amenities, activities, bars and restaurants, MacArthur hospitality desk, etc. that are all located at the Hideaway resort. MacArthur has not contracted rooms at the family-friendly Royalton Blue Waters. If you would like to bring children, add a note during registration and Travel One will make a request on your behalf, which will be based on availability at that time. Travel One will contact you with further details, including additional costs that will be your responsibility. |
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Can I extend my stay? You are welcome to extend your stay at Hideaway at Royalton Blue Waters, at your own expense, based on availability. The cost to extend is $900 per room per night, based on double occupancy, and that price includes the nightly rate, all-inclusive package, transfer back to the airport for your return flight, and taxes/fees/gratuities. You will be responsible for any incremental airfare and a $25 service fee per person. If you would like to stay at a different resort, transfers to that resort, back to the airport, additional hotel nights, and all other costs are your responsibility. Travel One can assist with booking airfare for your extended dates; you will be responsible for any incremental fare from program dates and a $25 service fee per person. During the registration process, you can specify your extension requests. All requests are subject to availability and will not be confirmed until payment is received. |
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Can I upgrade my hotel room or airline flights? Flight upgrades are based on availability, and costs will be at your own expense. You can add a note in the ‘Special Requests’ question on the registration form and Travel One will be in touch once availability has been checked and/or confirmed. Hotel upgrades are not part of the MacArthur room block at Hideaway at Royalton Blue Waters. |
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Are food and drinks included with my trip? Yes, Hideaway at Royalton Blue Waters is an all-inclusive property, so meals, snacks, and beverages (both alcoholic and non-alcoholic) are included. Some wines and specialty cocktails may incur additional costs. Servers will quote pricing for these upgraded options. These are at your own expense. |
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How will I get to/from the airport and hotel? Your travel package includes roundtrip group transfers for program days. Once you land and have collected your luggage, look for Travel One staff and/or our local partners holding MacArthur Co. signs. They will direct you to your transportation vehicle. There will be more specific details included in your travel documents that are mailed via USPS two-three weeks prior to your departure. |
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I only qualified for one trip/couple but would like to purchase another package to bring another couple. Is that possible? If you would like to purchase an additional package, you will need to wait until registration has closed and all qualified customers have been allotted rooms. In the meantime, you can contact Travel One via email at incentives@traveloneinc.com or phone at 952-278-1100 at any time prior to registration closing to add your name to the waitlist to be notified if any rooms remain. Travel One will contact you in late November/early December in the order you were added to the waitlist. |
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What identification do I need to board my flight? Jamaica is an international destination, so all travelers, regardless of age, are required to have a passport valid for six months past your date of return to the U.S. If you do not have a passport, please apply as soon as possible. If your current passport expires before September 2024, please renew as soon as possible. It can take six-eight weeks (or longer) to get new passports, so we recommend you do this soon. Visit the U.S. Department of State website for more information and to get forms. Passport cards are NOT valid for air travel to Jamaica; you must have a passport book. |
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What if my passport will expire before, or shortly after, the travel dates? We recommend your passport is valid for six months past your return date. If your passport will expire before September 2024, we recommend you renew it as soon as possible. Visit the U.S. Department of State website for more information and to get forms. Based on current information, it is taking six-eight weeks for routine service and two-three weeks for expedited service (which is an additional cost). A passport card is NOT acceptable for air travel to Jamaica; you must have a passport book. |
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When will I know my flight itinerary? Travel One will be issuing tickets in October and November and will reach out to you via email with your flights. You will have until 3:00 pm Central Time the following business day to respond with questions or changes, otherwise your flights will be ticketed. Any changes after ticketing may result in additional costs. Remember to check your spam or junk folders for these emails. We recommend adding incentives@traveloneinc.com and macarthur@traveloneinc.com to your 'safe senders' list so that you don't miss this email, or any other important travel information. |
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Will I have seat assignments on my flights? We will do our best to secure seat assignments based on your requests, however, many carriers hold seats for airport check-in or reserve premium/preferred seating for an extra cost. Early check-in is your best course of action to try to obtain a more desirable seat if one is available at that time. We apologize for any inconvenience caused by airline restrictions. If you are ticketed on a group block of flights, your itinerary may arrive in your inbox without seat assignments listed. Rest assured that the air team is working on assigning seats with the airline, which sometimes does not happen until after ticketing. |
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What if my ticket was issued with the wrong name or I need to send someone else in my place? Any change to the name on an airline ticket will be by request only and is subject to the airline's rules and restrictions. If a name change or correction is allowed, you will be responsible for additional costs such as airline administration fees, fare difference of the new ticket cost, and a Travel One service fee. If a name change or correction is not allowed by the airline, you will be responsible for the full cost of a new ticket with the correct/updated name. |
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How many bags can I check or carry on with me? Since luggage allowances are different for each airline and can change without notice, check your airline's website for up-to-date information. |
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When will I receive my final travel documents? One set of travel documents per couple will be sent via USPS to the Lead Traveler's mailing address entered during registration. These documents will be mailed approximately two-three weeks prior to your scheduled program departure date. |
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What activities are available in Jamaica? There are a wide range of activities and entertainment available in Jamaica. Travel One and our local partner, JTL, will send all registered participants a link that you can use to book off-site tours. These are the most popular activities in Jamaica, and could be private with only MacArthur guests if there is enough interest. The 7-night MacArthur Incentive travel package includes an optional catamaran sail & snorkel tour. The 4-night program does not include any activities. If you choose to book activities, you will be responsible for covering the cost.
After registration closes, Travel One will send an email with a link to pre-book activities in Jamaica. We recommend booking these in advance to ensure availability as February/March is high season in Jamaica. You can book activities on-site at Hideaway at Royalton Blue Waters, but availability is not guaranteed. |
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Do I need travel insurance? Travel insurance is not included with your package but is strongly recommended if you have concerns about trip delays or interruptions, luggage loss/damage/delay, or medical expenses. Email incentives@traveloneinc.com for more information or to receive a quote. |
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Is a COVID-19 vaccination or booster shot required for either trip? Currently, vaccination and/or booster shots are not required for entrance to Jamaica, travel back into the United States from an international destination, or for travel within the United States. Government policies can change quickly, so check for updates from the U.S. Department of State online. Travel One will also continue to monitor the news and advise you if we learn about any changes. Make sure that incentives@traveloneinc.com is added to your email address book so you do not miss these important emails. |
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What if I need medical attention while on the trip? Doctors are located on-site at the resort. These doctors will determine if medical services are required and advise next steps. Visits with a resort's doctor or other medical facility typically incur costs that will be at your own expense. |
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I am not able to find my answer on this FAQ page; what should I do? Please contact Travel One directly by emailing incentives@traveloneinc.com. |
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Questions: Email incentives@traveloneinc.com
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